AI Assist Pro keeps getting better. We’re continuously improving AI accuracy and reliability, and rolling out new features that help your team perform at their best.

More accurate AI insights

We’ve upgraded the AI engine behind call summaries, call scoring, and topic detection to deliver more precise, reliable information you can trust:

  • Call summaries now reflect conversations with 97-100% accuracy - doubling the reliability of previous versions. Your team can rely on summaries to move quickly and confidently.
  • Live transcription is now 25% more accurate, with better handling of background noise and multiple speakers.
  • Topic detection accuracy has jumped from approximately 70% to 98–100%, so you can instantly understand what was discussed - without second guessing.
  • Call scoring is now more accurate, giving managers clear, actionable feedback to support coaching and performance tracking.

We’ve also improved our AI engine for live transcription across all supported languages, bringing better accuracy, smoother notes, and more natural transcriptions:

  • Ensures clear, accurate notes in any environment - even with background noise or multiple speakers.

🇫🇷 French

  • Accuracy: Over 20% improvement in French transcriptions.
  • Understands Canadian French, so transcripts sound natural wherever your team or customers are.
  • Maintains accuracy in bilingual calls, even when switching between French and English.

🇪🇸 Spanish

  • Accuracy: Over 20% improvement in Spanish transcriptions.
  • Supports Latin American Spanish, ensuring natural and reliable transcription across regions.
  • Delivers accurate notes in bilingual conversations, even when mixing Spanish and English.

🇩🇪 German

  • Accuracy: 11% improvement in German transcriptions.
  • Automatically formats numbers, dates, and times, reducing editing time and ensuring accuracy in follow-ups.

Faster prep with full context

Contact Insights now includes not just call history, but also SMS and WhatsApp interactions from the past six months - offering a more complete view of every conversation.

Cleaner call views

We’ve redesigned the layout of past call summaries, which now appear directly in the conversation timeline for quicker access and better context.

Transcriptions now show speaker names, so you always know who said what.

Live Call Guidance, automatically activated

Live Assist now launches automatically at the start of a call, so Playbooks and Live Prompts appear instantly - no clicks required.

Playbooks and Live Prompts can be collapsed during calls, giving agents flexibility to use guidance only when needed.

Tip: You can disable automatic launch in your settings anytime.

Improved layout for smaller screens

We’ve optimized the design of Live Prompts and Playbooks for medium-sized screens, so your team can benefit from real-time assistance regardless of screen size or setup.