How to update to the monday.com V2 integration in Aircall

To upgrade from the monday.com V1 integration to the V2 version, follow these steps:

1. Install the V2 integration
   Install and configure the monday.com V2 integration by following the instructions in this article.
   You can use the same monday.com account currently used with the V1 integration.

2. Delete the V1 integration
   After successfully installing the V2 version, go to the V1 integration settings in the Aircall Dashboard and click Delete integration.

3. Uninstall the V1 Aircall App from monday.com
   In your monday.com account, go to:
   Administration → Apps → Installed Apps → Aircall, then click Uninstall.

Important:
Your Installed Apps list in monday.com will show both the Aircall and Aircall: Call & SMS Integration (the new Aircall App for monday.com V2 integration) apps. Make sure to uninstall only the V1 version (Aircall), not new App i.e. Aircall: Call & SMS Integration

Tips for best use:

• Complete the V2 installation and configuration before deleting the V1 integration to avoid disruption.

• Double-check the app name when uninstalling from monday.com to ensure you're removing the correct version.

• Use the same monday.com account during setup to retain continuity and avoid permission issues.

FAQs:

Can I keep both V1 and V2 integrations installed at the same time?
Yes, but it's recommended to delete the V1 integration once the V2 setup is complete to prevent confusion or conflicts.

Will I lose my existing data when I uninstall the V1 version?
No, uninstalling the V1 version does not delete previously logged data in monday.com.

How do I know which app is V1 and which is V2 in monday.com?
In the Installed Apps list, look for the one simply labeled Aircall - this is the V1 version.  Aircall: Call & SMS Integration is the new version you should keep.