This guide outlines the key steps to ensure a smooth transition to adaptive multi-factor authentication (MFA) in Aircall. Completing these actions before the rollout will help your team avoid login or access issues.
1. Check for shared email addresses
Each Aircall user must have a unique email address associated with their account. MFA requires secure email delivery, which is not compatible with shared or group email addresses.
2. Update users with "pending validation" status
If you are an admin, review your user list and confirm that all users with a pending validation status are either updated or re-invited. Only validated users can receive MFA verification codes.
3. Update the Aircall mobile app
Ensure that all users are running the latest version of the Aircall mobile app to support MFA functionality.
- iOS: version 8.5.0 or later
- Android: version 7.4.0 or later
4. Check email inbox storage
Verify that users’ email inboxes have sufficient available storage to receive Aircall system emails, including MFA verification codes.
5. Whitelist the Aircall email domain
To ensure that MFA codes are delivered successfully, whitelist the domain aircall.io with your email service provider or IT department.
Note: Access to automated Aircall emails is required to complete the MFA login process.
Whitelisting guidance and resources
Follow your email provider’s instructions to whitelist Aircall emails and prevent delivery issues:
- Allowlists, denylists, and approved senders for Google
- Block or allow (junk email settings) for Microsoft
If users are not receiving Aircall emails, see Troubleshooting Aircall Emails.
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