Release Notes - February 2025

New features

Call Management - Allow Extensions Input Within IVR Messages

Callers can now input 3-digit extensions during audio messages (including IVR message) on Smartflows numbers to reach their desired contact seamlessly.

Even if a user is not part of a specific call distribution, their extension can still be dialed while the main number is ringing.

Example: If Agent 1 is not part of the call distribution for Number X, their extension can still be reached while Number X is ringing.

More information: User Extensions in Aircall

 

New features

Webhooks - New Webhook Event for External Call Transfer

Aircall is adding a new webhook event which will be triggered when call is transferred to an external number via the Aircall Phone App.

More information: Aircall Developers Page

 

New features

Aircall Dashboard - Self-Service Add-On Purchase

Users with the Owner role in Aircall will now be able to purchase the Aircall AI and Aircall Analytics+ Add-Ons directly in the Aircall dashboard.

More information: Self-Service Add-On Purchases

Call Management - Warm transfer to Team

Calls are now able to be warm transferred to teams, rather than just individual agents or numbers.

More information: Transferring Calls