Release Notes - November 2024

New features

Messaging Public API - Send message within agent conversation

Aircall is allowing users to send SMS via API that will be stored in Aircall and be visible by the agents in all Aircall apps, via a specific endpoint.

Agents will be able to continue the conversation via call or message in the Aircall apps, meaning that the client can combine the use of the API and the Aircall app to converse with its recipients.

More information: Getting Started with 'Send Message in Agent Conversation' using Aircall’s API

Network Diagnostics Dashboard

This dashboard provides comprehensive insights into customers’ network quality and performance, enabling them to proactively identify and address potential issues.

More information: Network Diagnostics Dashboard

Sentiment analysis in Salesforce integration

Logging sentiment analysis is now available in the Salesforce V3 and V4 integrations, along with the other AI insights that are currently logged.

More information: How to see Aircall AI insights in Salesforce

 

New features

AI insights available in Mobile

AI insights will now be available in iOS and Android call details.

Inbox UI changes on Mobile apps

The To-do page has moved to an Inbox concept, merging messages and calls. The History page has moved to the top navigation instead of the lower bar.

Working hours in iOS

iOS users now have the ability to set up working hours in their settings.