If you notice that the Call Timeline is missing for a recent call and see an error message instead, there is a specific reason for this behavior.

Image showing the error 'This timeline isn't available anymore'

When this happens

This situation usually occurs when an outbound call is transferred to another agent in Aircall or when the call is more than 2 months all.

Why it happens

When an outbound call is transferred, the system automatically updates the call status to inbound. However, the Call Timeline feature is currently designed to display only for genuine inbound calls.

Because of this, calls that originate as outbound but are later transferred will not display a timeline, even though they may appear as inbound in your call logs. Also, timelines are available for 2 months after the call.