Using MMS with Integrations

This article explains which integrations support MMS (Multimedia Messaging Service), how MMS can be used, and how MMS activity is logged in supported CRMs.

Integrations that support MMS functionality

MMS functionality is available for the following third-party integrations:

• HubSpot
• Salesforce CTI, except for the Salesforce Sales Engagement integration. MMS is not supported on Salesforce Voice (SCV).
• Pipedrive

Sending MMS through CRM integrations

You can send MMS through the following CRM integrations:

• HubSpot
• Salesforce CTI, except for the Salesforce Sales Engagement integration. MMS is not supported on Salesforce Voice (SCV).
• Pipedrive

MMS can be sent directly from the supported integration interfaces, following the same workflow as SMS.

Logging MMS activity logged in the CRM

MMS activity is now logged in the CRM for the following integrations:

• HubSpot
• Salesforce CTI (not Salesforce Voice)
• Pipedrive

Both sent and received MMS messages are recorded in the CRM activity timeline as an activity, allowing full visibility into customer conversations.

Note: The exact placement and format of logged MMS activities may vary depending on the CRM.

Salesforce Sales Engagement integration limitations

MMS functionality is not available in the Salesforce Sales Engagement integration.

This means that:

• MMS cannot be sent through this integration.
• MMS activity is not logged in Salesforce when using Sales Engagement.

Important: If MMS is a key part of your workflow, use the standard Salesforce integration or another supported CRM instead of Salesforce Sales Engagement.

Summary

• MMS is supported in HubSpot, Salesforce (excluding Sales Engagement), and Pipedrive.
• MMS can be sent from these integrations.
• MMS activity is now logged in the CRM for all supported integrations.
• Salesforce Sales Engagement does not support MMS.

Please visit our article Logging SMS and MMS in HubSpot and How to configure your Salesforce integration for more information.