How to import a call flow configuration to another number

Aircall Admins can now import an existing call flow configuration to another number. This feature helps save time when setting up new numbers or replicating call flows across existing numbers.

Import a call flow configuration to a new Aircall number

Before importing a call flow configuration, ensure that you already have at least one number using a call flow that you want to copy.

Steps:

1. Create a new number following the usual process in your Admin Dashboard.

2. Once the number is created, select it from the Numbers section and go to the Call distribution tab.

3. Click Build your call flow.

4. When prompted, select Import an existing call flow configuration or Build from scratch.

Selecting the import option will allow you to reuse the structure and configuration of an existing call flow configuration.

Import a call flow configuration to an existing Aircall number

If you want to import a call flow into an existing number, both numbers must already be using call flows.

Steps:

1. Navigate to the existing number in your Dashboard.

2. Click Edit to open the Flow editor.

3. Click the Import button in the top-right corner of the editor.

4. Select Import a setup.

5. Search for and select the number whose call flow configuration you want to import.

Choose what to import

When importing a call flow configuration, you can choose the level of configuration to import:

After selecting your desired options, click Confirm to complete the import. Once the import is finished, you can edit or publish the new call flow as needed.