Release Notes - September 2023

Improvements

Integrations - Intercom messenger

New release of the Intercom messenger Integration which delivers stability improvements.

Call flow

New User Interface improvements in the Flow editor to help better guide Admins on building call flows and fixing errors with configurations.

Call flow migration tool

Our call flow migration tool has some new productivity enhancements to avoid clicks for Admins and improve "pre-loaded" flows when using the tool.

 

New features

Analytics

We are deploying a new Analytics dashboard for User Activity. This is currently in beta and will be deployed to customers late September to early October.

More information: Analytics+: User Activity Dashboard

 

New features

Mobile Apps

Additional features, such as mark conversation as unread, and messaging previews are being rolled out to customer's apps. Keep Aircall updated on your devices to see the latest features.

Improvements

Segment Integration v2

It's our new version of the Segment integration built on the Aircall Integration Manager (AIM). The new version is has exactly the same features as the previous version, but built on our own technology platform.

More information: How To Configure Your Segment Integration

Phone Design

We have implemented some updated designs in the phone app on the desktop.