When reviewing reports in Aircall, you may see [No associated user] listed in some tables. This occurs when no user can logically be attributed to a call based on how the call was handled.
How user association works
The user associated with a call is defined as the Aircall user who was connected when the call ended, whether it was inbound or outbound.
If no user was connected at any point during the call, the report will display [No associated user].
Inbound calls
Inbound calls will not be associated with a user when they are unanswered or missed, since no Aircall user was connected before the call ended.
Outbound calls
Some outbound calls can also appear as [No associated user], depending on how the call was routed.
| Scenario | Description |
|---|---|
| Inbound calls forwarded externally | When an inbound call connects to an IVR and is then forwarded to an external number, it appears in reports as an outbound call. Because the call is connected directly between two external numbers (without involving any Aircall users), no user is assigned. |
| Calls forwarded via API | Calls that are forwarded externally through the Aircall API are also logged as outbound calls with no user assigned, since they bypass Aircall users entirely. |
Note: Calls that do not connect an Aircall user—such as missed inbound calls or calls forwarded to external numbers—will always appear as [No associated user] in reports.
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