Release Notes - July 2023

New features

Unanswered Calls+ Dashboard

New Unanswered calls dashboard pushed out to broader customer base.

More information: Unanswered Calls Dashboard

Smartflow

Smartflow Migration tool being rolled out to customers.

More information: Smartflow Migration Tool

Improvements

SMS User Interface improvements

Added new features to start SMS from Call Detail views and call ended view.

Added features to copy a number or text message and create a contact from a conversation.

Overall, there are now more avenues to initiate a text message from the app and general improvements to User Experience flow.

Smartflow

Additional User Interface improvements including tips on using the tool.

 

New features

Unanswered Calls+ Dashboard

This new dashboard gives users the ability to track and minimise unanswered inbound calls, by highlighting when and why these calls are being missed. This feature is being rolled out to Analytics+ Customers.

More information: Unanswered Calls Dashboard

Zendesk V3 Integration

New features which include leveraging the Standard call object, Assignment rules and Custom insight cards being released.

Improvements

Front V2 Integration

Technical improvements to the integration to improve underlying infrastructure.

Sunsetting Zoho V1

Zoho V1 Integration will be sunsetted by July the 5th. Customers need to update the integration to use Zoho V2.

More information:  Recent Updates to Zoho CRM

 

New features

Call Reconnection

In case of a network or 100% packet loss during an active call, Aircall will now attempt a reconnection for 15 seconds, with an informative message shown on the app.

More information: Reconnecting Dropped Calls in the Aircall Phone.