Updating an Aircall account email addres

If the email address linked to an Aircall user is no longer valid or needs to be changed, an Admin can update it directly from the Aircall Dashboard. Admins can edit any user's email address, including their own.

Update another user's email address

Steps

1. Go to Aircall Dashboard > Users and Teams > All users.
2. Find and click the user whose email address you want to update.
3. In the user page, open the General tab.
4. Scroll down to the Account credentials section.
5. Edit the E-mail field with the new email address.
6. Click Change e-mail.

Update your own email address

Steps

1. Log in to the Aircall Dashboard.
2. In the bottom left corner, click your name.
3. Select Edit profile.
4. In your profile page, open the General tab.
5. Scroll down to the Account credentials section.
6. Edit the E-mail field with your new email address.
7. Click Change e-mail.

Confirm the new email address

Once the new email address has been saved, a confirmation link is sent to the updated address. The change is only completed after the user clicks the confirmation link.

Tip: If you do not receive the email confirmation link, please check your spam or other folders in your mailbox.