Aircall's support portal provides access to the Aircall AI Assistant, the Knowledge base, and a ticketing platform for creating and managing support requests. This guide explains how to access and use these features.

You can access the portal here: https://support.aircall.io/

Aircall AI Assistant

The AI Assistant is trained on Aircall’s help documentation and can:

  • Provide information about Aircall
  • Answer common questions
  • Assist with troubleshooting
  • Show you the available options for reaching our human Customer Support team, based on your role, when needed
Aircall support portal main page where users can access to chat with AI Assistant

Knowledge base

Browse or search the Knowledge base to learn more about Aircall and find answers to frequently asked questions.

Aircall support portal main page where users can access knowledge base articles.

Resource links

From the portal, you can also explore additional resources - such as the Aircall Learning Lab, our customer-facing educational platform designed to help you master using Aircall.

Aircall support portal main page where users can access Recourse links to learn more about Aircall

Using the ticketing platform

Aircall users with Owners, Administrators, and/or Supervisors roles have direct access to our Customer Support team, and can create, update, and check the status of requests. Users with Agent permissions don't have direct access: if an Agent asks the AI Chat Assistant to contact support, it will let them know they don't have access and direct them to their company's Owner, Administrator, or Supervisor instead. Agents can still be added to a ticket's CC field to follow updates by email.

Log in to the portal

Steps:

  1. Go to https://support.aircall.io/
  2. If not already logged in, click Log in.
Aircall support portal main page where users can login to submit a ticket
  1. Sign in using the same method you normally use to access Aircall (email and password, Google Sign-in, or SSO).
The sign-in page which promotes the AI features of Aircall
the sign-in page to complete with different authentication options
Note: Agents are also directed to the same login page but will not have access to the Admin Dashboard after signing in.

Create a new ticket

Steps:

  1. Start a conversation with the AI Chat Assistant and describe your issue.
  2. If the AI Chat Assistant can't resolve your question, it will display the available options for reaching our human Customer Support team.
Screenshot 2026-10-06 at 13.03.20.png
Tip: The more details you provide to the AI Chat Assistant, the quicker it can qualify your request and connect you with the right team.

Follow up on tickets

Steps:

  1. In the upper-right corner, click your name.
  2. From the dropdown, select My requests.
From the main page of the Support portal you can access your previous requests

Here you can:

  • View tickets you opened
  • View tickets you are CC’d on
  • Search for specific tickets you opened or are CC'd on
  • Filter tickets by status

Each ticket shows:

  • Subject
  • ID
  • Created (Date)
  • Last activity (Date)
  • Status

Possible ticket statuses are: Pending assignment, In progress, Awaiting your reply, or Solved.

Click a ticket to open the detailed view, communicate with our Customer Support team, and see responses.

Reopen a ticket

If you need to follow up on a ticket that has been solved:

  • You can reopen it by adding a comment within 3 business days of resolution.
  • After that, the ticket will be fully closed, and you will need to create a new ticket.

Troubleshooting

If you experience login issues, ensure you are signing in with the same method used for your Aircall Dashboard. View more information in the article: Help Logging Into Aircall's Support Portal.

Additional features

  • Change Help Center language: View content in English, German, Spanish, French or Italian.
  • View Aircall status: Check real-time operational updates by selecting Aircall Status.
Access to the Aircall Status page from the Aircall Support Portal
The overview of the Aircall Status page.png
  • Try for free: If your company is not yet using Aircall, click Try for free to start a trial.
The click Button to try the Free trial at Aircall
The main page to subscribe for the trial