Accessing, exporting, and deleting call data and recordings

This article explains how to access your call data and recordings, export call history, request historical data, delete call recordings, and manage customer data controls in Aircall.

Accessing call data and recordings

You can access call data and recordings from either the Aircall Workspace app or the Aircall Dashboard, depending on the data range you need.

• The Aircall Workspace application provides access to recent call data.
• The Aircall Dashboard allows you to view, export, and manage call data and recordings with additional controls.

Exporting call data from the Aircall Dashboard

You can export call data directly from the Call History or Analytics sections of the Aircall Dashboard.

Export from Call History

1. Log in to the Aircall Dashboard > Call History.
2. Apply the filters you need, such as date range or phone lines.
3. Export the selected data.

Export from Analytics (Professional plan only)

If you are on a Professional plan, you can export data from the Analytics tab.

1. Log in to the Aircall Dashboard > Click on Analytics tab 
2. Under Filters, choose the date range and the lines to include.
3. Click Export in the lower-right corner of the page.
4. Download and open the report from the email sent to you.

For a detailed explanation of the exported fields, see Call Data Exports.

Note:
• Only call data from the last 5 months is accessible in the Aircall Workspace application.
• Only call data from the last 6 months is accessible from the Aircall Dashboard or through exports.

Obtaining historical call data and recordings

If you need access to call data older than 6 months, you must submit a request through the Help Center > Contact Us.

Note: If you have Analytics+, you can access more than 6 months of call history by opening the Analytics+ dashboard, clicking the Total Calls KPI, and downloading all results from the download options.

Deleting call recordings

Call recordings can be deleted by Admins from the Aircall Dashboard. Supervisors can delete recordings only for the numbers assigned to them.

Important: Deleted call recordings cannot be restored.

Deleting recordings from the Conversation Center

Admins can delete individual call recordings from the Conversation Center.

Steps:

1. Log in to the Aircall Dashboard > Conversation Center
2. Hover over the call you want to delete until the Preview section appears.
3. Click Preview to open the details panel.
4. Click the trash icon at the bottom of the panel.
5. Confirm the deletion.

Important: If your account includes AI Assist or AI Assist Pro, deleting a call recording will also permanently delete the transcription and all AI-generated insights, including summaries, topics, action items, and sentiment analysis.

Deleting recordings from the last 24 hours via Live Monitoring

Admins can delete call recordings from the last 24 hours using Live Monitoring. Supervisors can do the same for their assigned numbers.

Steps:

1. Log in to the Aircall Dashboard > Live Monitoring.
2. Locate the call recording you want to delete. Calls with recordings show a Play button.
3. Click the call to open the details panel.
4. Click the three-dot icon in the lower-left corner.
5. Select Delete audio recording and confirm.

Important: Voicemails cannot be deleted from the Aicall Dashboard.

If you need to delete multiple call recordings at once or delete voicemails, submit a deletion request through the Support Portal. Be sure to include the call IDs for all recordings or voicemails you want deleted.

Note: Deletion requests can only be submitted by Admin accounts.

Customer data controls

Account Owners can control how Aircall accesses customer data for troubleshooting and monitoring. These settings are available under My Company > Security.

Feedback data access

Disabling Feedback Data Access prevents Aircall from accessing customer data such as call recordings, transcriptions, and AI insights when troubleshooting issues reported by dashboard owners or agents.

Note: Disabling this option may prevent Aircall from troubleshooting and resolving the reported issue.

This setting is separate from the Consent to Access field defined in individual Support Portal tickets.

AI performance monitoring

Disabling AI Performance Monitoring prevents Aircall from accessing customer data when troubleshooting issues detected by automated monitoring.

AI features using generative AI may produce unpredictable outputs in rare cases. Automated monitoring helps ensure quality and safety. When troubleshooting, Aircall may use algorithmic or human review of customer data or AI artifacts while respecting data privacy regulations and security standards.

Note: Disabling access to customer data may prevent Aircall from identifying and fixing the root cause of AI-related issues.

Number, user, and GDPR-related requests

• If you need assistance retrieving a list of users or numbers from your account, submit a GDPR request through the Help Center > Contact Us and clearly specify what data you need.
• For GDPR-related matters, submit your request through the Help Center > Contact Us. You may also reference our Privacy Policy, Privacy FAQ, and Terms of Use if needed.