Submit a request

What is your preferred language for communications with our team?

Which region are you based in?

Please provide the first and last name of the data subject for this request

If applicable, please provide the data subject's email address

If applicable, please provide the data subject's phone number, including the country code and any applicable prefix

Would you like to enable SMS, remove SMS, or request assistance with something else?

Please select the SMS provider relevant to your query

Please select the SMS provider relevant to your query

Please indicate if you would like third-party SMS enabled on some numbers or all numbers on your account

Please provide the number(s) you wish to enable SMS for, including any country code or applicable prefix, separated by commas

Please indicate if you would like to remove third-party SMS on some numbers or all numbers on your account

Number(s) to remove from SMS

What would you like to do?

If you would like to obtain call data and/or recordings from a specific date or date range, please provide the start date here

Please provide the number(s) here, including any country code or applicable prefix, separated by commas

Please provide the SIP trunked number(s) here, including any country code or applicable prefix, separated by commas

Please provide the external number(s) here, including any country code or applicable prefix, separated by commas

Please provide UUID(s) or ID(s) for the calls you'd like to include in this request, separated by commas, using the following instructions: https://help.aircall.io/articles/3819556/

If you would like to delete call recordings from a specific date or date range, please provide the start date here

If you would like to delete call recordings from a specific date or date range, please provide the end date here

Please select the integration(s) relevant to your query

Please select any call quality symptom(s) you are experiencing

Please provide at least 3 examples of calls impacted by this issue by sending us the call UUID(s) or ID(s), separated by commas. These examples will help our team to troubleshoot your concerns quickly: https://help.aircall.io/en/articles/3819556/

Please confirm the number(s) has been configured according to the following configuration guide: https://help.aircall.io/en/articles/3819515/

Please include a concise line of text summarizing your query

Please provide detailed information regarding your query

Please provide the best number for us to reach you, including the country code and any applicable prefix.

By means of this request type, you may request Aircall’s assistance with responding to requests for exercising the data subject's rights as per the GDPR or another applicable data protection regulation. This form serves exclusively to support you with the fulfillment of your obligation, as a data controller under the GDPR or another applicable data protection regulation, from Aircall’s position as a data processor, i.e. within the processing of personal data on your behalf. Please use this form to provide details on the request. Have in mind that you may also use self-service options in your accounts, such as contact deletion or deletion of call recordings. Please reference our Privacy FAQ for more information. Please note that only admins may submit data or GDPR-related requests.

You acknowledge and instruct Aircall Support to access data in your Aircall account (including personal data, call recordings, and voicemails, if necessary) for troubleshooting and diagnostic purposes. For more information on Aircall’s privacy practices please refer to your Data Processing Agreement and Aircall’s Privacy Policy: https://aircall.io/privacy/

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