Cécile R.
Activity overview
Latest activity by Cécile R.-
Cécile R. created an article,
Understanding your invoice: What is a credit memo?
This article explains what a credit memo is and its purpose in your Aircall billing. A credit memo is an official financial document issued when an invoice needs to be amended for various reasons, ...
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Cécile R. created an article,
Understanding Your Billing Date: When Will You Be Charged?
In this article, you will find detailed information about Aircall's payment timeline. ⚠️ Please note that if Aircall is unable to debit your outstanding balance, your account will enter our overdue...
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Cécile R. created an article,
What are toll-free calls?
Some inbound calls will be billed as Toll-free. These calls carry a higher charge because they are directed to prefixes that impose higher rates on callers for certain services. ⚠️ Please note that...
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Cécile R. created an article,
What are Premium calls?
Some outbound calls will be billed as Premium (also referred to as Special). These calls incur a higher charge because they are directed to prefixes that impose elevated rates on callers for specif...
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Cécile R. created an article,
How will my additional users & numbers be billed?
If you're considering adding extra users or numbers to your Aircall dashboard and wondering how they will be billed, this guide is for you. Before You Add Users or Numbers First, check how many use...
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Cécile R. created an article,
How are my Add-ons displayed on my invoice?
💡 As of July 2024, the price of Add-ons is shown separately from the *standard user price on your invoices. Previously, the *standard user price included all Add-ons, such as Bundles, Analytics+, S...
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Cécile R. created an article,
How to identify the Add-ons included in my plan?
The account owner can view the list of included Add-ons in their Aircall profile by navigating to the dashboard: My Company > Plan > Add-ons. ⚠️ The number of add-ons reflects the total number of *...
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Cécile R. created an article,
How can I add a Purchase Order number on my invoice?
Only Aircall's billing team can add a purchase order number to your invoice. If your company utilizes a purchase order system, please follow the steps below to ensure it appears on your invoice. St...
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Cécile R. created an article,
European Tax
To comply with local laws, Aircall is collects the required taxes from customers based on their billing addresses. 💡 Not sure of the billing address linked to your account? Please read our article ...
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Cécile R. created an article,
What is a valid proof of payment?
In certain situations, you may be asked to provide a valid proof of payment to Aircall. For example: You believe you paid twice for the same invoice. You received an unrecognized amount on your b...