Katherine G.
Activity overview
Latest activity by Katherine G.-
Katherine G. created an article,
Using Smartflows Templates
Overview Users with administrative roles have the ability to use default templates when configuring a call distribution for the first time, or when editing existing configurations. This allows for ...
-
Katherine G. created an article,
September 2024 - Improvements to the Time to Answer and SLA metrics
What’s changing? In September 2024, we’re improving how the Time in IVR, Time to Answer and SLA metrics are calculated in Analytics. In particular, the metric Time to Answer will more accurately re...
-
Katherine G. created an article,
Smartflows Widgets - The Date Rule Widget (Special Dates)
Users with an admin role can define specific calendar dates (“special dates”) - including holiday hours - in the admin dashboard, allowing them to then configure specific call flows for these date...
-
Katherine G. created an article,
Exporting data from the Users, Teams, and Numbers pages
On the Users, Teams, and Numbers pages, you’re able to export your account’s data at any time, straight from the dashboard. This provides a convenient way to access and manage your data whenever ne...
-
Katherine G. created an article,
Enabling Two Factor Authentication
We take your security seriously at Aircall. That’s why we offer several authentication methods to choose from, including: Username and password Google Sign-In SAML Single Sign-On To add to this,...
-
Katherine G. created an article,
Outbound Dashboard
Please note: The Outbound+ Dashboard (available through the Analytics+ add-on) contains even more metrics and charts critical to running a top-performing outbound sales team, including interactiv...
-
Katherine G. created an article,
Inbound Dashboard
Please note: The Inbound+ Dashboard (available through the Analytics+ add-on) contains even more metrics and charts critical to maximizing the performance of inbound teams, like interactive heat ...
-
Katherine G. created an article,
Unanswered Calls Dashboard
Please note: The Unanswered Calls+ Dashboard (available through the Analytics+ add-on) contains even more metrics and charts critical to keeping your unanswered calls at a minimum and maximizing ...
-
Katherine G. created an article,
User Activity Dashboard
Please note: The User Activity+ Dashboard (available through the Analytics+ add-on) contains even more metrics and charts critical to monitoring and enhancing team performance, including interact...
-
Katherine G. created an article,
Adding Multiple Users in the Dashboard
Users with an admin and/or owner role can easily add users directly from the dashboard in two ways: individually, and in bulk (i.e. multiple users at the same time). Admins can create users with an...