Aircall Support
Activity overview
Latest activity by Aircall Support-
Aircall Support created an article,
How to Resolve Issues with Call Transfers going to the wrong line
Symptom When attempting to transfer calls to a specific user, such as a staff member, the call returns to an unexpected phone line instead Cause This issue can occur if the targeted user has their ...
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Aircall Support created an article,
Prevent Salesforce from Logging Every Call as a Task
Symptom Every inbound and outbound call made through Aircall is automatically logged as a task in Salesforce. This makes the tasks panel in Salesforce cluttered and difficult to use. Cause This iss...
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Aircall Support created an article,
Tasks Not Created After Calls in Salesforce Integration
Symptom Users report that tasks are not being created in Salesforce after making or receiving calls through the Aircall integration. This issue might manifest even when the integration appears to b...
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Aircall Support created an article,
Deleting Individual Components in Call Distribution Flow Without Affecting Subsequent Steps
Symptom Users need to delete a specific component in the call distribution flow but encounter an issue where deleting a component also removes all subsequent components connected to it in the flow....
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Aircall Support created an article,
Call Recordings when Forwarding Calls to External Numbers
Symptom When calls are forwarded to external numbers, they continue to be recorded. Cause In Aircall, the call recording feature applies to the entire call lifecycle for a given number. Once call r...
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Aircall Support created an article,
How to Grant Admin Access to a Dashboard User
Symptom A user is unable to access the Aircall Admin Dashboard. Cause This issue occurs because the user does not have the necessary Admin privileges assigned to their account. Solution To grant Ad...
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Aircall Support created an article,
Troubleshooting CSV File Upload Issues with Aircall's Power Dialer
Symptom When attempting to upload a list to the Power Dialer in Aircall, the list is not accepted, and no action occurs. Cause This issue can be caused by several factors, including: The CSV file ...
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Aircall Support created an article,
Error: Content is blocked in Aircall CTI for Salesforce
Symptom Users encounter an error message that says, "Content is blocked. Contact the site owner to fix the issue" when trying to use Aircall CTI in Salesforce. Cause This issue is primarily due to...
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Aircall Support created an article,
Understanding 'Answered by Anonymous' in Call History
Symptom When reviewing the call history in the Aircall app, you might notice that some calls display the agent who answered the call as 'Anonymous' instead of showing the actual name of the user. C...
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Aircall Support created an article,
Smartflows: Voicemail Notifications for IVR Numbers
Symptom After updating/editing a Smartflows number, users who opted to receive voicemail by email are receiving all the voicemails for the IVR and not their assigned group/number. The new flow auto...