Luis G.
Activity overview
Latest activity by Luis G.-
Luis G. created an article,
Calling line identification (CLI) when calling Hong Kong numbers
Symptom Calls to Hong Kong numbers are appearing as "anonymous" when being received by callees. Cause The design of the PSTN (traditional telephony networks) to VoIP interconnection prevents callin...
-
Luis G. created an article,
Supported format for phone numbers
Aircall supports the ITU-T recommendation for e.164 phone format, which is the one used in calls related to Aircall. Calls involving numbers which do not follow this standard may fail, so it is st...
-
Luis G. created an article,
Call fails with no call uuid or entry in the History tab
Symtoms An outbound call fails and there is no call id/uuid or entry in the History tab of the Aircall app. An audio message may additionally be played before the call fails. Cause Occasionally, a ...
-
Luis G. created an article,
Forwarded calls to Aircall are missing
Symptom Sometimes, due to possible setups of other services, inbound calls may not come directly into Aircall. The caller may call a non-Aircall number that forwards the incoming call to Aircall vi...
-
Luis G. created an article,
How to check if my wifi signal is too weak for voice traffic - MacOS
If your wi-fi signal is too weak, voice traffic will be impacted and quality will not be optimal (voice may become distorted, delayed, or choppy). Voice traffic over wifi requires the signal (RSSI)...
-
Luis G. created an article,
Improving WiFi performance in Home and Small Office environments
Overview Aircall's applications on a desktop computer or mobile device benefit from stable internet connections, helping you to have smooth conversations. Things like a weak WiFi signals or unstabl...
-
Luis G. created an article,
Calling restrictions in Finland
Premium rate Finish numbers, such as those in the +358100x and 358200x ranges cannot be called from Aircall at present due to limitations with outbound carriers.
-
Luis G. created an article,
Calling Restrictions in India
Symptoms Unable to call Indian toll-free numbers from the Aircall phone. Users are unable to call Indian numbers from their Aircall Indian numbers. Cause Indian toll-free numbers (for example: 0...
-
Luis G. created an article,
Forwarding inbound calls out of Aircall
Sometimes it is convenient to send an inbound call outside of Aircall directly, whether that be to forward to a personal number, call center, etc. With Aircall, this type of forwarding can be done ...
-
Luis G. created an article,
Inbound calls are not received whereas outbound calls are working fine
Symptom Users notice that inbound calls are not making it through, but outbound calls of that number from Aircall are working fine. Cause Generally speaking, inbound calls are routed to the carrier...