Alejandro P.
Activity overview
Latest activity by Alejandro P.-
Alejandro P. created an article,
Call routing - rejecting vs not answering a call
When Aircall agents receive a call and are unable to answer, there are two possibilities: they can either reject the call (by clicking on the red "hang up" button) or they can let it ring until the...
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Alejandro P. created an article,
Why is Answered by Anonymous showing in the call history?
Symptom When checking the call history of the Aircall App, some of the inbound calls are showing as Answered by anonymous instead of displaying the name of an agent. Cause This happens when one or ...
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Alejandro P. created an article,
Adding the Aircall app as an exception to Android "Do Not Disturb" mode
While Do Not Disturb mode is great when needed, there are some notifications that you must have. For example, during work hours you may not want text messages from friends, but do want calls from y...
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Alejandro P. created an article,
Why can I not connect to mobile Argentina numbers internationally?
Symptom When calling Argentinian mobile/cellphone numbers from non-Argentinian numbers, the calls do not connect. Cause Placing outbound calls to Argentinian mobiles from non-Argentinian numbers re...
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Alejandro P. created an article,
Users' To-Do Section Suddenly Full
Symptom Users are suddenly seeing a lot of new, unactioned items in their To-Do section, and the bottom area of their app suddenly looks like this: Cause Two potential causes of this would be rece...
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Alejandro P. created an article,
Inbound Calls Failing after Updating Number to Smartflows
Symptom Having recently updated numbers to the new Smartflows setup, inbound calls to one or more of your numbers seem to be instantly dropping. Cause One possible cause may be confusion with Smart...