Jordan W.
Activity overview
Latest activity by Jordan W.-
Jordan W. created an article,
How to use the Aircall Conversation Center
What is the Conversation Center? The Conversation Center is your central interface for call recordings. Easily find and listen to your team’s calls, get call transcriptions, and more AI-powered fe...
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Jordan W. created an article,
Discover Aircall AI
Aircall AI automatically summarizes calls, identifies key topics, and calculates agent-to-customer talk ratios so you can better coach sales and support teams. With Aircall AI, drastically reduce t...
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Jordan W. created an article,
Australia Customer information about scam calls and SMs
What are scam calls and SMs ? Scam calls and scam SMs are fraudulent communications that attempt to steal money or personal information from you. They use misleading tactics that make you provide ...
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Jordan W. created an article,
Expiring Session in the iOS Application
When using the Aircall app for iOS, users will need to log out at least once every 90 days. After 90 days of continuously being logged in, users' ID tokens will expire, meaning they are unable to m...
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Jordan W. created an article,
Why are some of my calls logged later than others in my integration?
Symptom Some call logs appear delayed, or are created later than other call logs. Cause A common cause of discrepancy in how quickly a call logs in an integration is the logic behind when Aircall s...
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Jordan W. created an article,
Why is the password reset link leading me back to the login page?
Symptom Whenever you click on the password reset link that has been sent to your email, you are taken to the Aircall login page, instead of the page to reset your password. Cause The reset link tak...
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Jordan W. created an article,
Why is my call not transcribed?
Symptom A call recording or voicemail does not have a transcription. Cause There are several possible causes for a call recording or voicemail not being transcribed: The transcription isn’t ready ...
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Jordan W. created an article,
Recent Updates to Your Front Integration
💡 Aircall has released new updates to the Front integration. With improvements to the user experience and functionality, here are the main changes users can look for: Added Dashboard Settings Users...
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Jordan W. created an article,
Reconnecting Dropped Calls in the Aircall Phone
To keep more calls connected even in challenging network conditions, the Aircall Phone will attempt to reconnect with an available network for up to 15 seconds while notifying the Aircall user that...
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Jordan W. created an article,
Understanding Call Context on the Aircall Phone with Smartflows Call Routing
When receiving an inbound call, Agents may want to see which IVR option a caller selected so that agent can anticipate their caller’s needs and best assist them. This is possible by leveraging c...