Jordan W.
Activity overview
Latest activity by Jordan W.-
Jordan W. created an article,
Live Monitoring: FAQ
The number of calls displayed in the KPIs doesn’t match the numbers of calls I see Here are some tips if the following KPIs don’t match the number of calls you see This is applicable to : Total c...
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Jordan W. created an article,
Live Monitoring - Timestamps and durations
In this article, you'll learn more about the timestamps and duration metrics in Live Monitoring, so you can make the most of this data. We’ll first remind the definitions, and then illustrate what ...
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Jordan W. created an article,
Understanding Key Metrics differences
Some metrics with similar names or meanings are calculated slightly differently in Analytics, Live Monitoring, the old Livefeed, or across various dashboards. We're working to resolve these differe...
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Jordan W. created an article,
Live Monitoring - Coaching
To ensure a consistent level of customer service and measure agent performance, those in supervisory roles may want to have the ability to monitor live calls and train agents effectively during a c...
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Jordan W. created an article,
Odoo Integration Features
Features applying to all modules The following features will be available regardless of which module you install: Contact Sync Contacts are synchronized between Odoo & Aircall: When a contact is c...
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Jordan W. created an article,
Australia - customer information for the Integrated Public Number Database (IPND)
As part of its obligations under the Telecommunications Act 1997, Aircall is required to provide to the Integrated Public Number Database (IPND) a list of all Australian public phone numbers and re...
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Jordan W. created an article,
Subscribe to stay updated with Aircall's API and Webhooks
Aircall now gives users the ability to subscribe for updates to our API and Webhooks. To subscribe Visit Aircall's Developer Portal Make sure you are on the API References page, or navigate to it...
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Jordan W. created an article,
Customize Insight Cards in Salesforce
Our latest update for Salesforce integration allows you to fully customize the Insight Cards displayed during calls. Now, you can choose which fields to display for different Salesforce objects—lik...
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Jordan W. created an article,
Date range and Data freshness
Here you can learn about: How the date range filter affects Live Monitoring data The freshness of calls and data shown. Impact of the Date Range Filter The date range filter impacts the data as f...
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Jordan W. created an article,
Analytics+: Drill down fields - SMS
Field name Description Event The type of the user event. Currently we handle the following events: outbound_message_sent if the message was sent by the company. inbound_message_received if ...