Jordan-W
Activity overview
Latest activity by Jordan-W-
Jordan W. created an article,
Use of German National Numbers
The use of German National Numbers needs to comply with specific rules that you should be aware of. Regulations According to the German Telecommunications Act (TKG), any person using German Nationa...
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Jordan W. created an article,
Outbound call failure messages
Within Aircall, agents will encounter specific audio messages when an outbound call fails to connect. These messages provide immediate clarity about the nature of the issue, helping agents quickly ...
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Jordan W. created an article,
Switch to your Carrier/Mobile Network
⚠️ Please note: this feature is currently only available for iOS devices. When using the Aircall mobile app for calling, your calls rely on on either your WiFi or mobile data connection. In cases w...
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Jordan W. created an article,
Conversation Center - Trackers
Trending Topics is now available for Aircall AI customers. This is available as a part of our paid AI add-on for all of our core languages and provides managers with high-level conversation intelli...
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Jordan W. created an article,
Getting Started with Sending Messages using Aircall’s API
Summary Aircall provides the ability to send SMS or MMS messages using the Aircall Public API. This allows customers to configure external tools to send SMS or MMS messages as if they were coming f...
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Jordan W. created an article,
Gorgias v2 Integration Features and Limitations
Integration Features Gorgias data in your Aircall Insights cards When an inbound or outbound call with an Aircall number is started, the integration will query your Gorgias customers by phone numbe...
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Jordan W. created an article,
How To Configure Your Gorgias v2 Integration
Installation guide Main changes to be aware of between V1 and V2 Recordings are no longer stored in Gorgias. Instead, there will be a link to the Aircall dashboard where you can access the transcr...
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Jordan W. created an article,
Analytics+: Drill down fields - User events
Users can now click on the not picked up metric to see details for each call not picked up by a user, including the reason and associated call. Users can also do the same for ringing attempts ringi...
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Jordan W. created an article,
Analytics+ Call Diagnostics+ Dashboard
⚠️ This Dashboard is currently in Beta. The Call Diagnostics Dashboard provides comprehensive insights into the quality and performance of your calls, enabling you to identify and address issues pr...
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Jordan W. created an article,
Call Diagnostics Dashboard
⚠️ This Dashboard is currently in Beta. Please note: The Call Diagnostic Dashboard (available through the Analytics+ plugin) contains even more details about calls with quality issues. For example,...