Jordan W.
Activity overview
Latest activity by Jordan W.-
Jordan W. created an article,
Aircall Workspace - Power Dialer
Aircall's Power Dialer is our solution to streamline outbound calls flows, whether you're calling cold or warm leads, following up with a customer list, or tracking customer payments. Save time and...
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Jordan W. created an article,
Aircall-Zendesk - Call Transcription
With the Aircall-Zendesk integration, and Aircall AI, users can now log their Call Transcriptions to their Zendesk Tickets. ⚠️ Please note: Users must have Aircall AI in order to make use of this f...
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Jordan W. created an article,
Migrating to Smartflows
What is Smartflows? Smartflows is Aircall's new call routing tool, designed to simplify and streamline how inbound calls are managed. With its visual routing flow editor, Smartflows allows you to c...
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Jordan W. created an article,
Release Notes - December 2024
2-December-2024 Feature Area Description More Information User Status Panel enhancement Aircall has introduced an update that allows customers to have the user status panel open while st...
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Jordan W. created an article,
Release Notes - November 2024
18-November-2024 Feature Area Description More Information Messaging Public API - Send message within agent conversation Aircall is allowing users to send SMS via API that will be store...
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Jordan W. created an article,
Release Notes - October 2024
28-October-2024 Feature Area Description More Information New Live Monitoring Aircall has started the progressive rollout for the new Live Monitoring. What are the main features of Live...
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Jordan W. created an article,
Release Notes - September 2024
23-September-2024 Feature Area Description More Information Email Subscription Aircall has added a new feature to allow customers/partners to be able to subscribe for email notifications...
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Jordan W. created an article,
Release Notes - August 2024
26-August-2024 Feature Area Description More Information Smartflow Templates Users with an admin role can use default templates when configuring a number's call distribution for the firs...
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Jordan W. created an article,
Release Notes - July 2024
22-July-2024 Feature Area Description More Information Analytics - drill down into unanswered calls with no subsequent calls On the Unanswered Calls+ dashboard, Aircall has added drill d...
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Jordan W. created an article,
Getting Started with 'Send Message in Agent Conversation' using Aircall’s API
Summary Aircall provides the ability to send SMS and MMS using the Aircall Public API. This allows customers to configure external tools to send SMS or MMS as if they were coming from an Aircall Ph...