Jordan-W

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Activity overview

Latest activity by Jordan-W
  • Jordan W. created an article,

    Accessing/Downloading your invoices

    You have access to all of your invoices right on your dashboard. Simply log in using your credentials to view/download. 💡 Please note that only users with Owner privileges have permission to access...

  • Jordan W. created an article,

    Supported currencies

    Aircall supports multiple currencies to enable our global clients to pay for our services based on the official location of their billing address linked to their account. Please see the chart below...

  • Jordan W. created an article,

    When will you get your invoice?

    Depending on your contract start date and type of subscription you have, you will receive an invoice detailing your fixed charges for the month ahead, as well as any usage incurred from the previou...

  • Jordan W. created an article,

    Why can I not see the number calling me on the iOS application?

    Symptom When receiving a call on the Aircall iOS app, no phone number is shown, only a name. Cause When receiving a call on your iOS app, your mobile will always show the name of the contact callin...

  • Jordan W. created an article,

    Release Notes - March 2024

    25-March-2024 Feature Area Description More Information Task Closing Automation on HubSpot This feature enables admins to create a rule in the Hubspot integration settings page to determ...

  • Jordan W. created an article,

    User appearing to be in a call, even when they are not

    Symptom A user appears to others in the Dashboard or Aircall Phone as if they are in a call, even though they are not. The user that appears to be in a call additionally cannot receive any new call...

  • Jordan W. created an article,

    Analytics - Historical Data

    Historical data available in analytics will depend on the specific dashboards you are using. ⚠️ Please note: There are 2 main categories of dashboards: Non Analytics+ dashboards - they have access...

  • Jordan W. created an article,

    Outgoing calls only and Aircall SMS

    Requirement An agent needs to be able to send SMS/MMS messages from an Aircall number, but should not receive calls on that number. Issue Agents must be assigned to the call distribution of a numbe...

  • Jordan W. created an article,

    Contacts contain missing information and could not be processed

    Symptom After attempting to import a list of contacts into Aircall, an error is displayed that states, "X of your contacts contain missing information and could not be processed." Cause This error...

  • Jordan W. created an article,

    Can Call Transcriptions be exported via Aircall's API?

    At this time, Aircall does not support individual or bulk downloads of call and voicemail transcriptions via the Aircall Dashboard or API.  Currently, only the call and voicemail recordings can be ...