Matt J.
Activity overview
Latest activity by Matt J.-
Matt J. created an article,
Statistics mismatch between Analytics+ and Outbound+ reports on outbound calls
Symptom When closely monitoring the Analytics+ and Outbound+ reports, Admins and Supervisors might notice some discrepancies in areas where there should be an overlap. A good example would be comp...
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Matt J. created an article,
Aircall Call Status shows as "connected" in Salesforce integration when call ended in voicemail
Symptoms Your calls were made, but were not answered by a person The call was connected, but only reached a voicemail message the field: "Has connected" (aircall__has__connected__c) shows as "Has ...
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Matt J. created an article,
Internet Connection Lost on Aircall App
Please note that this article is intended for technical audiences such as IT administrators. Symptoms When opening the Aircall Application, the app shows that the internet connection is lost. "Int...
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Matt J. created an article,
This number is unreachable - message on all calls
Symptoms You are on a Trial for Aircall When attempting to make a call to a valid phone number the call fails You can not make any outbound calls Whatever number is called in the app, it always sa...
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Matt J. created an article,
Where do I find my Aircall Account Number?
What is my Aircall Account Number? Under some circumstances, you may be asked to provide an Account number from Aircall for transfer or porting purposes. We do not use Account numbers at Aircall a...
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Matt J. created an article,
Inbound calls marked as Outbound Calls when transferred to an external number
Symptom When working with Aircall's analytics reports, you may observe that a call that you have received inbound is marked as "outbound". This can occur when the call is transferred from Aircall t...
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Matt J. created an article,
Problems with using Aircall with RDP (Microsoft Remote Desktop Protocol)
Overview Some customers use Aircall via a Remote Desktop environment. This is typically done where a user logs into a remote machine to complete daily activities. This could include solutions such ...
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Matt J. created an article,
Browser Extension reports Aircall Extension is not compatible with this domain
Symptom When using the Aircall Browser Extension, the message: "Aircall Extension is not compatible with this domain" is shown. Cause This message is shown when accessing Aircall websites, such a...
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Matt J. created an article,
Can not call numbers from Spain phone number +34 902
Symptom When attempting to call phone numbers from an Aircall National Spanish number (a number starting with +34 902), the call fails to connect. Cause Spain numbers starting with 902 are prohibi...
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Matt J. created an article,
Recent Contacts
Recent Contacts Recent contacts is a contacts feature available in your Aircall phone, from the Desktop or Mobile devices, and displays recently used contact information, for handy reuse. How ...