Matt Jones
Activity overview
Latest activity by Matt Jones-
Matt Jones created an article,
Recent Contacts
Recent Contacts Recent contacts is a contacts feature available in your Aircall phone, from the Desktop or Mobile devices, and displays recently used contact information, for handy reuse. How ...
-
Matt Jones created an article,
Release Notes - September 2023
25-September-2023 Feature Area Description More Information Integrations - Intercom messenger New release of the Intercom messenger Integration which delivers stability improvements. ...
-
Matt Jones created an article,
Release Notes - August 2023
28-August-2023 Feature Area Description More Information Layout change for Users, Numbers and Teams We are moving to a new list view for customers on Users, Numbers and Teams. This wi...
-
Matt Jones created an article,
Collecting Call Examples from the Dashboard
Summary In this document, we will demonstrate how to collect call IDs examples directly from the Aircall Dashboard. Call IDs also known as Call Universal Unique Identifiers (Call UUIDs), are uni...
-
Matt Jones created an article,
Register US Numbers sending SMS now to avoid disruption of service
Your SMS from US numbers will be blocked by Carriers unless you’re compliant with A2P10DLC Overview Customers who send SMS from US numbers must register with the TCR to be compliant with US Telco R...
-
Matt Jones created an article,
Understanding No Associated User on Reports
Summary When accessing reports in Aircall, you may see [No associated user] being reported in some tables. This is because no user could logically be attributed to the call in the report. Further D...
-
Matt Jones created an article,
Release Notes - July 2023
17-July-2023 Feature Area Description More Information SMS User Interface improvements Added new features to start SMS from Call Detail views and call ended view. Added features to...
-
Matt Jones created an article,
Release Notes - June 2023
27-June-2023 Feature Area Description More Information Improved SMS User Interface Customers can now start a message from the new messaging section. This new functionality is available...
-
Matt Jones created an article,
Troubleshooting: Calls are logged in different timezone in Salesforce
Summary In Salesforce, users might observe that the timezone recorded for the call is not the same as the user, and instead is recorded in UTC. This article explains the expected behavior and ste...
-
Matt Jones created an article,
Troubleshooting: Calls going to voicemail are marked as connected in HubSpot
Summary In HubSpot, a call that was answered by a voicemail response is marked as a call that was connected. This article describes this scenario and offers further details about the cause of this ...