Adeline U.
Activity overview
Latest activity by Adeline U.-
Adeline U. created an article,
Investigating unexpected charges - Consumption
Your invoice will always match the costs specified in your contract. If the price is higher than expected, consider the following: Did I use more users and numbers than the minimum included in th...
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Adeline U. created an article,
Investigating unexpected charges - taxes
I don’t understand how the taxes and fees are calculated on my invoice Taxes and fees depend on the country/state in which your company operates, and the billing address provided. In order to ensur...
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Adeline U. created an article,
Investigating unexpected charges - Subscription pricing
Your invoice will always match the costs specified in your contract. If the price is higher than expected, consider the following: Did I benefit from a one-time discount previously? Was I notifi...
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Adeline U. created an article,
Investigating unexpected charges - overpayment
Duplicate charges can occur when you switch from direct debit, which takes a few days, to a credit card, which processes instantly. This is why we recommend waiting until the last transaction is co...
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Adeline U. created an article,
Investigating unexpected charges - additional users and numbers
In your dashboard, we've designed a feature that allows you to monitor the activity on your account as it happens. This means you can easily keep tabs on how many users are currently created and bi...
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Adeline U. created an article,
How to cancel my subscription?
💡 The cancellation button is available on the Aircall dashboard only to users with Owner privilege for plans that include 10 or fewer users. 💡 If your plan includes more than 10 users, please conta...