The Event Type section on the Aircall-HubSpot integration, found under the Call Type settings, allows users to map Aircall Tags to HubSpot engagement types dynamically.
The mapping options include all available Aircall Tags and all available default and custom HubSpot Call Types. Because the mapping is dynamic, when Call Types are modified, added, or removed from HubSpot, the available list on the Aircall Dashboard will update.
To set this mapping up, Admins can click Add call type to choose one tag from the predefined list and map it to a HubSpot call type, which will overrule the settings of the Call Type section. For example if the HubSpot call type for an answered outbound call is set to “First outreach”, but any call with the tag “QA_TAG_1” is mapped to the HubSpot call type “Demo” in this section, then an answered outbound call with the tag “QA_TAG_1” will update to have the “Demo” call type in HubSpot. Only one outcome is possible per call activity/engagement.
If a tag is not mapped to a HubSpot call type, then the setting from the Call Type section will apply. These settings also apply in the case that a mapped tag is removed from the call and the call no longer has an associated mapped tag.
If several tags are associated with a call and multiple of them are mapped to distinct HubSpot call outcomes, then the settings from the Call Type section will also apply.
⚠️ Please note:
- When a mapped tag is added during a call, the mapped type will be reflected in the logged activity only after the call has ended.
- After deleting a mapping, the call types of already logged activities in HubSpot will not change.
- If a mapped tag is deleted from Aircall, it will be shown as "Deleted tag" in the mapping settings and the types of already logged activities in HubSpot will not change.
- There is a one hour delay for deletion of mapped types. If a mapped custom outcome is deleted from HubSpot, it will still be used in call logs for an hour if a call is tagged with the mapped tag. The call type will, however, be instantly deleted from the Dashboard settings so that it can not be mapped again after deletion.
- The same applies for updates and creations of mapped types. If a mapped custom call type is created or updated from HubSpot, the new types will be available in the Dashboard for selection, however new mapping rules added in the Dashboard will take an hour to be taken into account.