Welcome to Aircall! This page explains why new customers who have recently self-subscribed to our service might see two initial debits on their payment method. We aim to clarify Aircall's initial billing process to ensure you understand these first transactions.
What is the initial deposit for?
Shortly after subscribing, the first charge you'll encounter is an initial deposit and authorization check.
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Purpose: This transaction serves two key functions:
- Payment Method Validation: It allows us to confirm that the payment method you provided is valid and has sufficient funds for the subscription.
- Prompt Service Activation: It enables us to activate your Aircall service immediately, without waiting for your first full invoice to be generated.
- Amount: This charge typically reflects your chosen plan's subtotal before any taxes or additional fees are applied.
Consider this initial charge as a security measure and a way to get your Aircall service started without delay.
Understanding your final payment (first invoice)
Approximately 2-3 business days after your sign-up and the initial deposit, Aircall will issue your official first invoice.
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Receiving Your Invoice: This invoice will be sent to your designated invoice recipient email address and will also be available for download directly from your Aircall dashboard.
- Need to manage recipients or access invoices? See: How do I add or delete Invoice Recipients? & How do I access or download my invoices & credit notes?
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What This Invoice Includes: Your official first invoice provides a complete breakdown of your charges:
- The cost of your chosen Aircall subscription plan.
- Any applicable service fees.
- Taxes based on your geographical location.
- For more details on taxes, refer to: European Tax & What are US/CA Tax and Fees?
- How the Deposit is Applied: The initial deposit you paid upon subscribing is automatically deducted from the total amount shown on this official invoice.
- The Second Charge (Final Payment): Following the application of your deposit, a second transaction will be processed on your chosen payment method for the remaining balance. This amount primarily covers the taxes and any fees that were not included in the initial deposit.
Further Reading on Invoices: