If you are experiencing one way audio (or even no audio at all) in some of your calls, check if you are maybe logged into two or more different versions of the app from the same computer.
In some occasions, intentionally or not, some users are logged at the same time into more than one app from the same device, like for example the desktop version or Aircall Workspace and the web-based CTI integrated in a CRM (Salesforce, Hubspot…). Or in any of those and the web version of Aircall Workspace.
When that happens, it can result into conflicts with the audio devices and their connection, because, for example, your headset might be connected to the CTI while you answer the call with the Aircall Workspace (or the other way around), or the input of your headset is associated with one app and the output with the other one, resulting in one-way audio.
If this is your case, please make sure that you stay logged into just one of the apps and logout from all the other ones. And if you are not sure if you are logged into more than one app from the same computer (maybe because you can’t remember if you did it in the past but the login might still be active), just contact our Support Team, and we will be more than happy to check this for you and help you with the logout and with anything else you might need.