Aircall offers the convenience of annual plans, allowing you to simplify your billing with a single upfront payment that covers your contracted licenses and add-ons for the entire year. However, it's important to understand that your annual subscription does not cover monthly usage charges (for SMS and calls) or any additional items you may choose to add during the year as your needs evolve, such as new add-ons, additional users, or phone numbers.
While your initial annual payment secures the cost of your contracted licenses and included add-ons, you might still receive additional monthly invoices depending on your Aircall account's activity and evolution. This is because certain charges are based on actual consumption, which cannot be accurately predicted at the time your annual contract begins, or for items added after the contract's start date.
Why am I receiving monthly invoices with my annual plan?
To help clarify why you might receive monthly invoices in addition to your annual plan, please refer to the following common scenarios:
Usage (SMS/MMS and calls)
Your call and SMS/MMS activity is billed based on consumption. Charges for these services can fluctuate and will result in monthly invoices depending on your usage. For more information, refer to the articles below.
Additional licenses
If you expand your team or add new phone numbers to your account after your annual contract is in place, these new licenses will be billed separately on a monthly basis. See the articles below for additional information.
- How will my additional users & numbers be billed?
- Investigating unexpected charges - additional users and numbers
Contract amendment
Any modifications made to your initial annual contract after its start date may result in additional monthly invoices to reflect these changes in your billing. Refer to our guide below for additional information.
Add-ons
Should you decide to purchase new add-ons for your account after your annual contract has begun, these will also be billed separately each month. To learn more, explore the articles below.
- Self-Service Add-On Purchases
- How to identify the Add-ons included in my plan?
- How are my Add-ons displayed on my invoice?
In essence, your annual plan covers the core, fixed elements of your subscription (your initially contracted seats and included add-ons). Any usage beyond what's pre-included or any additions made to your account after the contract's commencement will be reflected in separate monthly invoices.
Where can I find a breakdown of these additional charges?
To review the specifics of the charges on your monthly invoices, we highly recommend checking your Aircall Dashboard:
- Click on your company name located in the bottom left corner of the dashboard.
- Select the Billing section.
- Go to Invoices to see a comprehensive list of all your invoices.
By reviewing each invoice, you will find a detailed breakdown of all charges, clearly indicating whether they pertain to additional users or numbers, call usage, or SMS.
If you have any further questions about the inclusions of your plan, please refer to our dedicated article on finding information about your plan.
For further assistance in understanding your billing, we recommend the following:
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Examine your usage activity to identify patterns in your call and SMS consumption. You can refer to:
Understanding Your Invoice: SMS Count vs. Segment Count
- Consider strategies to manage your monthly costs by optimizing your usage or adjusting your plan if necessary. See: How do I control my expenses?
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If you still have questions or need specific clarification regarding your plan, please contact your Account Manager for personalized assistance. You can find their contact information here: How to contact my account manager?
We hope this information is helpful. Thank you for being an Aircall customer.