Account verification is required for all users to ensure platform security and regulatory compliance. This process confirms your identity and unlocks full access to our services.

Learn how to verify your account using your mobile device and SMS or QR code below.

A. Verification via Text Message (SMS)

1. Initiate Verification through your Aircall Dashboard:
   • After creating your new account, you will see a pop-up in the lower-right corner of your Aircall Dashboard.
   • Click on the link in the pop-up to launch the verification process.

2. When the verification process launches, select Agree and continue.

3. When presented with a QR code, select Other Options.

4. Select Text link and provide your phone number.

5. Provide your phone number.
6. Follow the instructions in the link sent to your phone number.
7. Provide Information:
   • You will be asked to provide certain information to verify your identity. The specific details may vary, but commonly include:
     • Legal business name 
     • Address
     • Contact information
     • Identification documents (e.g., a government-issued ID, passport) 
       • Ensure that the documents are valid and not expired.
8. Review and Submit:
   • Carefully review all the information you have provided to ensure its accuracy.
   • Submit the information and documents to complete the verification process.
9. Verification Processing:
   • Once submitted, your information will be processed automatically. The processing time can vary, so please be patient.

10. Notification of Completion:
    • If your verification is successful, you will gain full access to the Aircall’s trial features, and the ability to upgrade your account. 
    • If there are any issues with your verification, you will be notified that your verification was not accepted and can re-try the process.

B. Verification via QR Code

1. Initiate Verification through your Aircall Dashboard:
   • After creating your new account, you will see a pop-up in the lower-right corner of your Aircall Dashboard.
   • Click on the link in the pop-up to launch the verification process.

2. When the verification process launches, select Agree and continue.

3. Scan the QR Code:
   • Open your mobile device's camera app.
   • Point the camera at the QR code.
   • Tap the notification or link that appears to open the verification page in your mobile browser.

4. Follow the instructions presented to you throughout the verification process.
5. Provide Information:
   • You will be asked to provide certain information to verify your identity. The specific details may vary, but commonly include:
     • Legal business name 
     • Address
     • Contact information
     • Identification documents (e.g., a government-issued ID, passport, residence permit) 
       • Ensure that the documents are valid and not expired.
6. Review and Submit:
   • Carefully review all the information you have provided to ensure its accuracy.
   • Submit the information and documents to complete the verification process.
7. Verification Processing:
   • Once submitted, your information will be processed automatically. The processing time can vary, so please be patient.  

8. Notification of Completion:
   • If your verification is successful, you will gain full access to the Aircall’s trial features, and the ability to upgrade your account. 
   • If there are any issues with your verification, you will be notified that your verification was not accepted and can re-try the process.

Important Notes:

• Accuracy is key. Ensure that all the information you provide matches your official documents.
• Document quality matters. Upload clear, high-resolution images of your identification documents.
• Stay informed. Monitor your Aircall Dashboard for notifications and updates regarding the verification process.
• If you encounter any difficulties or have questions, please review our best practices and troubleshooting guides.

By following these steps, you can efficiently complete the account verification process and enjoy the full benefits of Aircall’s products!

Alternative Verification Process

If you have opted out of consent for sharing biometric data to complete verification, you can still verify your account. You will proceed with verification providing all necessary information, excluding biometric data, using the same processes detailed above. 

To opt of our biometric verification, click the link below the call-to-action buttons on the verification landing page: