Aircall's billing structure is based on active user licenses within your account. This means that each user who has access to the Aircall platform requires a license, regardless of their role or call activity.
How Aircall billing works: all users require licenses
In Aircall, every user, whether they are an Admin, Agent, or in another role, needs a license and is therefore included in your billing. The total cost is determined by the number of active user licenses associated with your account, not the volume of calls made or received.
Why admin users need licenses
Admin users require licenses for essential platform access and functionality:
- Platform Access: Admins need access to the Aircall dashboard to manage users, configure settings, and generate reports.
- Feature Utilization: Even without making calls, Admins utilize various platform features crucial for Aircall system management.
- Account Management: Their role in maintaining and optimizing your Aircall setup is vital.
Learn more about user roles:
Important: understanding your user licenses and contract
Your Aircall contract outlines the specifics of your user licenses. If you have any questions regarding the users included in your contract or its terms, please contact our Customer Success team for clarification.
Action required: contact our team for contract clarification
If you have any questions about the user licenses outlined in your Aircall contract, please reach out to our Customer Success team for assistance. You can find their contact details in our article: How to contact my account manager? for contact details.
We hope this information is helpful. Thank you for being an Aircall customer.