Ensuring you connect with the right Aircall representative is essential for efficient account management and support. This article provides a clear guide on how to effectively contact your Aircall account manager, tailored to your plan size and specific needs.
How to contact your account manager at Aircall
To ensure efficient support, please first verify the number of users included in your Aircall plan. You can find this information on your account dashboard. For detailed instructions, refer to our guide: How to find information about my plan.
⚠️ Important Note: This plan information is accessible only to users with account owner permissions. To protect your account's security and privacy, our account managers are authorized to discuss contract matters exclusively with account owners.
For plans with fewer than 10 users
If your Aircall plan includes fewer than 10 users, you can efficiently manage most account settings through our self-service options.
- To cancel or prevent automatic renewal, please refer to our detailed guide: How to cancel my subscription? & All you need to know about your contract renewal.
- For add-on implementation, consult our article on: Self-Service Add-On Purchases.
- For Billing management, consult our articles in the Account administration section.
If you require further assistance or wish to contact an account manager, please email us at: customersuccess@aircall.io
For plans with 10 or more users
If your Aircall plan includes 10 or more users, you have a dedicated Customer Success Manager (CSM) to assist you. Here's how to connect with them:
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Direct Contact with Your CSM:
- Your CSM is your primary point of contact for all account-related inquiries.
- You can find their contact information in previous communications from Aircall, such as your welcome email or any follow-up correspondence.
💡 Tip: To quickly locate their details, search your email inbox for messages from addresses ending with @aircall.io.
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If you cannot locate or reach your dedicated account manager:
Our Customer Success team can assist in redirecting your inquiry. Please email them at: customersuccess@aircall.io
Contact Customer Support: Alternatively, you can request your account manager's contact information through our Customer Support team via the Aircall Support Portal.
New customers
If your initial Aircall contract was established through our sales team and is less than 1 month old, please contact sales@aircall.io. This will ensure you receive direct assistance from your original sales representative, who is best equipped to address any onboarding or early-stage questions.
We hope this information is helpful. Thank you for being an Aircall customer.