Symptom
- When a User is removed from a Team, they may still appear on the Live Monitoring+ page when you filter for that updated Team.
- When you delete a User or Team, they may still appear on the Live Monitoring+ page.
Cause
Changes made to teams to users are checked and updated on the Live Monitoring+ page every 10 minutes.
Solution
Please wait at least 10 minutes for the Live Monitoring+ page to update after making a change to a team or user. Although the update may not be immediately reflected on the Live Monitoring+ page, your call routing will be immediately adjusted to account for any User or Team updates.
You can find our data refresh rates for the Live Monitoring+ page here: Date range and Data freshness