The integration is made available to all Aircall customers at no extra cost besides the price of the subscriptions with both products, JobAdder and Aircall.
For installation and configuration view the following article: JobAdder v2 Setup guide
Integration Features
Find your contacts on every call
JobAdder enforces e164 format for your contacts and candidates phone numbers which makes them fully compatible with Aircall numbers.
When an inbound or outbound call with an Aircall number is started, the integration will search your JobAdder contacts and candidates by phone number.
If the integration finds more than one result for each contact type (contact or candidate) then the behavior will depend on what you have selected in the settings during the setup process.
JobAdder data in your Aircall Insights cards
When a new call starts, regardless of the direction, if a contact or candidate is found in JobAdder, the related information will be displayed in the Aircall Insight Cards.
- The information displayed will always include the contact name and email
- There will always be a link to the JobAdder record
- If it’s a contact, it will also display the Company name and Job Title
- If it’s a candidate it will also display the Recruiter & status
Log Calls as JobAdder activities
When a call ends, if a contact or candidate is found in JobAdder an activity will be added:
Created By → the Aircall user
Type → Phone call
Comment body will be a note containing:
- Title of the event: Call details
- Call information: ID, Contact Number, Duration, Direction, Start time
- Aircall information: Username, Aircall number name
- If the call was missed the missed call reason (Inbound only)
- Call tags and comments added by agent, when those are added before ending the call. If they are added after, a separate text section will be added to the same note
- Link to the conversation in Aircall Dashboard (Recording, AI, etc.)
AI Insights
If you are subscribed to the Aircall AI package and the call qualifies for AI generated summaries and key topics. Those will be added to the JobAdder activity when they are available. Usually a few seconds after the original note is created.
Log SMS as JobAdder activities
SMS messages are logged in JobAdder when:
- SMS messages are sent or received
- The integration finds a contact or candidate in JobAdder by phone number
- SMS is enabled in Integration settings
The following information is logged:
Created By → the Aircall user
Type →SMS Conversation or SMS, depending on your settings.
Comment body will be a note containing the title (received or sent), date, aircall number and message body.
⚠️ Please Note: MMS are not supported, and images won’t be logged.
Logged as Conversations or single notes
If Log as conversations is enabled, all Aircall SMS sent or received for a contact or candidate will be logged in the same note, in other cases it will log as a new Note.
⚠️ Please Note: If a note has more 65,535 characters a new one will be created.
Log Tags and comments
When a call is commented or tagged, if it has already ended, the integration will add an amendment to the JobAdder activity with the tag or comment information as text.
Click to dial
Thanks to JobAdder native functionality the tool is already configured to open your Aircall Workspace when you click a number on JobAdder.
1-way contact sync
When a call starts, the integration will add your JobAdder contacts to Aircall if the following conditions match:
- A contact is found in JobAdder and that contact is not in Aircall
- Contact sync is enabled in integration settings
Secure setup & Aircall number selection
The integration uses OAuth protocol to securely connect to Aircall and provide easy user experience. If you are logged in and have admin permissions, you can install it in a few clicks.
During the installation flow you will be able to select what Aircall numbers you want to connect to JobAdder. The integration will log activity for inbound or outbound calls only from those selected numbers.