This article provides comprehensive details about Aircall's payment reminder emails for overdue invoices, sent to the designated payment reminder email address for your company.
Ensuring receipt of payment reminders
To confirm you are receiving our payment reminder emails, please verify and update your contact information as needed.
- See article: How to update my payment reminder email recipients?
Overdue Invoice Email Sequence
If you have an overdue invoice, you will receive the following email notifications:
- Email #1: Aircall First Notice - Overdue payment
- Email #2: Aircall Second Notice - Overdue payment
- Email #3: Aircall Third Notice - Your account will be terminated in 10 days
- Email #4: Aircall Last Notice - Your account will be terminated in 5 days
- Email #5: Aircall Legal Notice - Account Terminated
Example:
⚠ Important: If your payment method is Direct Debit, please be aware that transactions can take up to 10 business days to reach Aircall's bank account. Your payment may be processing.
Actions to Take Upon Receiving a Payment Reminder
1 - Immediately instruct your account owner to log into the Aircall dashboard to review any outstanding invoices.
2 - Look for a red banner indicating an overdue balance.
3 - Update your payment method. Allow 15-20 minutes for the update to process.
- See article: How do I manage my Payment Method?
4 - If the invoice status remains "Open" and the red banner persists, contact our Billing Support team.
- See article: How do I contact Billing Support?
We hope this information is helpful. Thank you for being an Aircall customer.