We understand that receiving an invoice with an unexpected price increase can be concerning. To help you understand the potential reasons behind this change and provide clarity, we've compiled a comprehensive guide outlining common factors and available resources.
Understanding your current subscription
Review your current plan:
The first step in understanding any changes to your invoice is to thoroughly examine your current Aircall plan. You can access detailed information about your subscription, including features, user licenses, and included services, directly from your Aircall dashboard. This will provide a baseline for comparison.
Consider whether any recent changes were made to your subscription. This includes upgrades or modifications to add-ons. Even seemingly minor adjustments, such as adding new features can impact your overall billing.
Potential factors for price increases
Several factors can lead to an increase in your invoice price. It's important to understand these potential causes to accurately identify the source of the change.
Subscription pricing adjustments:
Occasionally, Aircall may adjust its subscription pricing structure. These adjustments are typically communicated in advance, but it's essential to review any notifications you may have received.
Additional users and numbers
Adding new users or phone numbers to your Aircall account will directly impact your costs. Ensure you're aware of the pricing associated with each additional user or number.
Consumption-based charges
Certain Aircall features may incur consumption-based charges, such as international calling or SMS messaging. Monitor your usage to avoid unexpected costs.
Overpayment
Overpayments can occur due to factors such as modifying your payment method during an ongoing transaction with the previous method, or for other various reasons.
Tax and regulatory changes
Changes in tax laws or regulatory requirements in your region can also affect your invoice price.
Strategies for managing subscription costs:
Proactive management of your Aircall subscription can help you control expenses and avoid unexpected charges.
Regularly review your usage patterns and optimize your subscription plan to monitor and control your spending.
Seeking further assistance
If you've reviewed the provided information and still have questions, don't hesitate to get in touch with your account manager. Instructions on how to do so can be found in our article: How to contact my account manager?
We hope this information is helpful. Thank you for being an Aircall customer.