To ensure compliance with legal regulations, Aircall follows a specific process when updating billing details on already issued invoices.
Before Requesting an Invoice Update:
Please verify that your information is up to date within your Aircall dashboard.
Please verify that your information is up to date within your Aircall dashboard.
- Billing Address (street, number, city, postcode): You can modify these details directly by following the steps outlined in How to update your billing address.
- VAT Number, Country, Purchase Order and Legal Name: For these updates, please contact our billing team directly. We will handle these changes for you. (How do I contact Billing Support?)
Invoice Update Process:
Due to legal constraints, issued invoices cannot be directly modified. Instead, we:
Due to legal constraints, issued invoices cannot be directly modified. Instead, we:
- Issue a credit note to cancel the original invoice for the full amount.
- Generate a new invoice with the corrected billing details, maintaining the same total amount.
This procedure ensures accurate billing records while adhering to regulatory requirements.
Understanding the Credit Note:
We understand that the credit note may cause concern. Please note that it does not signify a refund. It serves solely to nullify the original invoice, enabling the creation of a replacement with the accurate information.
For further clarification, please refer to these resources:
- How do I access or download my invoices and credit notes?
- Understanding your invoice: What is a credit memo?
Avoiding Double Charges:
Rest assured, you will not be charged twice. Although you may see both the original and updated invoices, the credit note offsets the original.
Rest assured, you will not be charged twice. Although you may see both the original and updated invoices, the credit note offsets the original.
- If the original invoice was paid, no additional payment is required.
- If the original invoice was unpaid, you only need to settle the new, corrected invoice.
Purchase Orders (POs):
The same credit note and new invoice process applies when adding a Purchase Order (PO) to an issued invoice.
The same credit note and new invoice process applies when adding a Purchase Order (PO) to an issued invoice.
- See our article: How can I add a Purchase Order number on my invoice?
By adhering to this process, we ensure accurate and legally compliant billing, and we appreciate your cooperation in maintaining up-to-date account information.