24-Feb-2025
Feature Area |
Description |
More Information |
| Call Management - Allow Extensions Input Within IVR Messages |
Callers can now input 3-digit extensions during audio messages (including IVR message) on Smartflows numbers to reach their desired contact seamlessly Even if a user is not part of a specific call distribution, their extension can still be dialed while the main number is ringing Example: If Agent 1 is not part of the call distribution for Number X, their extension can still be reached while Number X is ringing |
User Extensions in Aircall |
17-Feb-2025
Feature Area |
Description |
More Information |
| Webhooks - New Webhook Event for External Call Transfer | Aircall is adding a new webhook event which will be triggered when call is transferred to an external number via the Aircall Phone App | Aircall Developers Page |
3-Feb-2025
Feature Area |
Description |
More Information |
| Aircall Dashboard - Self-Service Add-On Purchase | Users with the Owner role in Aircall will now be able to purchase the Aircall AI and Aircall Analytics+ Add-Ons directly in the Aircall dashboard | Self-Service Add-On Purchases |
| Call Management - Warm transfer to Team | Calls are now able to be warm transferred to teams, rather than just individual agents or numbers | Transferring Calls |