Roles and Permissions

Aircall roles

Roles define rights and access levels across Aircall products.

Agent

Ideal for customer-facing employees to handle calls and conversations.

Supervisor

Ideal for team leads responsible for monitoring and coaching team performance.

Admin

Ideal for leadership and IT to manage the system and users.

Can access:

✅ Aircall Workspace and Phone app

❌ Aircall Dashboard

Can access:

✅ Aircall Workspace and Phone app

✅ Aircall Dashboard

Features:

❌ Numbers

❌ Users

✅ Analytics

✅ Live Monitoring

✅ Conversation Center

✅ Call Settings

❌ Integrations & API

Can access:

✅ Aircall Workspace and Phone app

✅ Aircall Dashboard

Features:

✅ Numbers

✅ User management (Except Owners)

✅ Analytics

✅ Live Monitoring

✅ Conversation Center

✅ Call Settings

✅ Integrations & API

Advanced Permissions

Additional permissions give users access to perform specific actions.

Owner

Can also access:

✅ User management (Owners only)

✅ My Company (Billing, Pricing, and Security)