Aircall roles
Roles define rights and access levels across Aircall products.
AgentIdeal for customer-facing employees to handle calls and conversations. |
SupervisorIdeal for team leads responsible for monitoring and coaching team performance. |
AdminIdeal for leadership and IT to manage the system and users. |
Can access: ✅ Aircall Workspace and Phone app ❌ Aircall Dashboard |
Can access: ✅ Aircall Workspace and Phone app ✅ Aircall Dashboard Features: ❌ Numbers ❌ Users ✅ Analytics ✅ Live Monitoring ✅ Conversation Center ✅ Call Settings ❌ Integrations & API |
Can access: ✅ Aircall Workspace and Phone app ✅ Aircall Dashboard Features: ✅ Numbers ✅ User management (Except Owners) ✅ Analytics ✅ Live Monitoring ✅ Conversation Center ✅ Call Settings ✅ Integrations & API |
Advanced Permissions
Additional permissions give users access to perform specific actions.
Owner |
Can also access: ✅ User management (Owners only) ✅ My Company (Billing, Pricing, and Security) |