How to Capture a HAR File in Google Chrome for Troubleshooting

Please note that this article is intended for technical audiences such as IT administrators.

A HAR (HTTP Archive) file records your web browser's interaction with a website. Capturing a HAR file can help our support team diagnose network issues affecting Aircall’s performance. Follow the steps below to generate and send us a HAR file securely.

📋 Steps to Capture a HAR File in Chrome

1. Open Google Chrome - Ensure you are using Chrome for the best compatibility

2. Access Developer Tools

   • Right-click on any part of the webpage and select Inspect, or
   • Use the shortcut: Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac)

3. Navigate to the Network Tab

   • In the Developer Tools window, click on the Network tab
   • Make sure the "Preserve log" checkbox is selected. This ensures no data is lost when you navigate between pages

4. Start Recording

   • If you see a gray circle in the top left corner of the Network tab, click it to start recording. A red circle indicates that recording is active

5. Reproduce the Issue

   • Go to the page or action causing the problem in Aircall and replicate the issue. For example, if you're experiencing errors in the dialer, perform the steps that lead to the error

6. Save the HAR File

   • Once you've reproduced the issue, click the download icon in the Network tab (often labeled "Export HAR" or represented by a down arrow) and save the file to your computer

🚨 Important Notes

• Sensitive Information: HAR files may contain sensitive data, such as account information or session tokens. Please review the file and remove any sensitive information before sharing it with us

📧 Sending the HAR File to Aircall Support

After capturing the HAR file:

1. Include a description of the issue you're facing and the steps to reproduce it
2. Attach the HAR file to your ticket (please compress any large file, using your preferred tool)

By following these steps, you'll provide our support team with the detailed information needed to resolve your issue as quickly as possible.