23-September-2024
Feature Area |
Description |
More Information |
| Email Subscription | Aircall has added a new feature to allow customers/partners to be able to subscribe for email notifications about new API/Webhook Announcements or Changes. | Developer page |
16-September-2024
Feature Area |
Description |
More Information |
| AI add on - API | AI add on users can programmatically query AI transcriptions, summaries, key topics, and sentiment via webhook and REST API | Conversation Intelligence overview |
| Drill down into SMS | It is now possible to drill down into the individual SMS and MMS metrics in the overview. dashboard with a simple click on the metric. | - |
| Custom insight cards in Salesforce |
Now it is possible to customize the information that is shown in insight cards for the Salesforce V3 integration. Additionally there’s now case and opportunity insight cards. |
Customize Insight Cards in Salesforce |
10-September-2024
Feature Area |
Description |
More Information |
| Download the RIS information | We have introduced a new feature that allows users to consult and download KYC (Know Your Customer) information submitted by customers during self-service number purchases. This KYC data will be accessible on the number’s detail page within the admin portal and can be viewed or downloaded by users with the appropriate permissions. | - |