In this article, you will find detailed information about Aircall's payment timeline.
⚠️ Please note that if Aircall is unable to debit your outstanding balance, your account will enter our overdue automation process. You will receive payment notification emails reminding you to pay your invoice, and a red banner will appear on your account, restricting certain actions, such as adding additional units. If payments are not made promptly, your subscription may be suspended, and in extreme cases, your subscription could be canceled.
💡Please read this article for more details on our payment red banner.
Issued date meaning
Aircall offers two types of payment methods: Direct Debit and Credit Card.
💡 For more information on our supported payment methods, please check here.
Both of these payment methods are instant and automated, meaning that the issued date of the invoice, which is visible in the top right section of your invoice, will be the date your payment method will be initiated.
See example:
Direct Debit
💡 For more details on how to complete a mandate, please check our article: How do I set up my Direct Debit payment?
For Direct Debits, the payment will be initiated on the invoice issue date with our payment provider, based on the mandate you completed on your Aircall dashboard. However, the amount will be deducted from your bank account within 3-5 days, and the payment to Aircall may take a few additional days to process. Therefore, the overall payment cycle may take up to 10 days.
During this 10-day window, you won't receive payment reminder emails, you will retain full functionality of your account, and the invoice status will remain "open." However, if the funds are not received within 10 days due to issues such as a client-requested chargeback, your account will enter our overdue procedure, and a red banner will appear on your dashboard. Once the funds are received, the status will update to "paid in full" on your Aircall dashboard.
💡 For more details on where to review your invoice status, check this article.
Credit Card
💡 For more details on how to update your credit card information, please check this article.
For credit card payments, the charge will be initiated on the invoice issue date with our payment provider, based on the card details you registered on your Aircall dashboard.
If the card is successfully charged, the status of your invoice will change from "open" to "paid in full" within 15 to 30 minutes of invoice generation.
However, if the card cannot be charged, the invoice will remain "open", and your account will enter our overdue process. You will then see a red banner on your Aircall dashboard, and payment reminder emails will be sent.
💡 For more details on where to review your invoice status, check this article.
Why do I see an issue date and a due date on my invoice?
In some rare instances, Aircall may issue an invoice that specifies a due date.
This means that the invoice is due on a different date than the issue date, which is also visible on the invoice.
⚠️ Be sure to proceed with the invoice payment prior the due date or the account will enter our overdue process.
See example:
💡If you are unsure which payment method is set on your account, the account owner can confirm this information by logging into their account. They should click on the name of their company in the bottom left corner, then open the Billing tab and scroll down to the Payment Method section.
If you have more questions about your payment timeline, feel free to reach out to our billing team. You can also refer to our article: How do I contact Billing Support?