VoIP calls such as Aircall’s are heavily reliant on the quality of your network connection. Issues can arise from various factors, ranging from hardware malfunctions to software conflicts. Sometimes basic troubleshooting can solve some potential issue related to the network. This guide will provide practical tips to help you troubleshoot and improve your call quality.
Key points to consider:
- Network infrastructure: Ensure that your network infrastructure is robust and up-to-date. Outdated hardware or faulty connections can significantly impact call quality.
- Software Compatibility: Verify that your software, including operating systems, antivirus, and firewall is compatible and not interfering with the connection.
- Internet Service Provider (ISP): Check with your ISP for any network outages or service disruptions that might be affecting your connection.
Troubleshooting tips:
- Physical connections:
- Inspect cables for any damage or loose connections.
- Ensure your router, modem, and computer are securely connected.
- Hardware restart:
- Restart your router, modem, and computer to refresh their connections.
- Wired connections:
- Even though Aircall can be used using Wi-Fi connection, whenever possible, use a wired connection (Ethernet) for a more stable and reliable connection.
- Interference reduction:
- Move your router away from sources of interference like cordless phones, microwaves, and power lines.
- Wi-Fi optimization:
- Try switching between 2.4GHz and 5GHz Wi-Fi bands to see if one provides better performance.
- Ensure your device is within the optimal Wi-Fi reception range.
- Firewall and antivirus settings:
- Check if your firewall or antivirus software is blocking VoIP traffic. Adjust settings or create exceptions as needed.
- ISP troubleshooting:
- Contact your ISP to report any network issues or request assistance with troubleshooting.
- Media server testing:
- If you suspect a problem with a specific media server, try connecting to a different one to isolate the issue.
- Network optimization:
- Consider using a network analyzer tool such as ours https://aircall.io/speedtest/ to identify bottlenecks or congestion on your network.
By following these tips and systematically troubleshooting your network, you can significantly improve the quality of your VoIP calls. Remember to regularly check for updates to your hardware, software, and network infrastructure to ensure optimal performance.