Symptom
When trying to upload a profile picture for yourself or your team members you run into an error. The picture file will not upload at all, and will also show an error as seen in the image below. Even if the picture upload goes through successfully, it ends up rotated and uploaded in the wrong direction.
Cause
This issue mostly commonly occurs when the image is not a JPEG and/or the size is 2205 x 2138 pixels.
Solution
The supported format for images is JPEG. The size of the picture is additionally recommended to be approximately 500 pixels. The image should be scaled proportionally as seen in the picture below: