⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
The Help & Feedback section in Aircall Workspace provides users with resources to learn, share feedback, download the desktop app, and access support. Here’s an outline of the features you’ll find in this section:
Watch Demo Video
Watch an embedded video that provides an overview of Aircall Workspace features and functionalities. This video is a great resource for quickly understanding how to navigate and maximize the app’s capabilities.
Share Feedback
Your feedback matters! The Share Feedback option allows you to complete a short in-app survey. The survey may be triggered automatically based on your enablement steps, or you can access it anytime by selecting this option.
The survey consists of four optional questions that aim to capture your overall experience with Aircall Workspace.
Access Knowledge Base
The Knowledge Base option takes you to Aircall’s Support Portal, where you can access a wide range of helpful articles and guides. For example, key articles include:
These resources cover frequently asked questions and provide guidance on getting the most out of Aircall.
Access Learning lab
Here are some courses and learning materials to help you quickly get familiar with Aircall Workspace.
Contact Support
For additional assistance, the Contact Support option directs you to our Support Portal’s main help page. Here, you can submit a ticket for specific support areas:
- Billing, Invoicing, and Payments
- Number Porting, Purchasing, and Compliance
- Technical and Product Support
Simply select the relevant category to ensure your inquiry reaches the right team, and our support specialists will be happy to help you.