⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
The Profile Overview in the Aircall Workspace app provides a quick snapshot of your information, key performance indicators, and status management. Here’s a breakdown of what you can view and manage from this section.
View Profile
Within the Profile Overview, you can access key information and shortcuts for managing your account:
- Profile Information: Displays your first name, last name, and your company name
- Agent KPIs: Shows a summary of your call performance for the current working day (Agent KPIs are calculated on a 24-hour basis, resetting at midnight according to the user's designated timezone set in Settings):
- Inbound Calls: The total number of inbound calls you answered and completed, excluding any finalized transfers
- Outbound Calls: The total number of outbound calls you handled, also excluding call transfers
- Agent KPIs are calculated on a 24-hour basis, resetting at midnight according to the user's designated timezone set in Settings.
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Theme: Customize the app appearance to suit your preferences. You can toggle between Light, Dark, and Auto themes:
- Light Theme: Uses a brighter color scheme for higher visibility in well-lit environments.
- Dark Theme: Uses darker colors to reduce glare and eye strain, ideal for low-light settings.
- Auto: Automatically adjusts between light and dark modes based on your device settings or time of day.
- Quick Access to Settings: Easily access the app’s settings, where you can view and/or manage:
- Profile Information: Edit fields like first name, last name, email, company, and extension number
- Preferences: Update your preferred language and time zone
- Inbox customization: Tailor your Inbox display in Conversations or Calls views with categories that best suit your workflow.
- Working Hours: Set availability hours based on your schedule
- Teams & Numbers: View which teams and numbers you are assigned to
- Emergency Address: (For US and Canada only) Edit your emergency address details
Manage Agent Status
Your Profile Overview includes options to update your availability status, making it easy to manage your call readiness:
- Available: Set to "Available" to receive incoming calls
- Unavailable: Select "Unavailable" to stop receiving calls. Choose from the following sub-statuses:
- Out for lunch
- On break
- In training
- Back-office
- Unavailable
- Busy: This status is automatically set when you are on a call or in wrap-up mode. A timer will indicate the duration of time spent in this status.
- Scheduled: This status automatically adjusts based on the working hours defined in your settings, factoring in your time zone and set availability slots.
⚠️ Please Note: Changing your availability status will not affect message distribution. Messages will continue to be received, regardless of your call status.
Log Out
At the end of your workday, use the Sign Out option at the bottom of the Profile Overview to safely exit the app. Logging out is essential to keep your account secure and prevent unauthorized access.