⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
To access your quality settings in Aircall Workspace, click on your name in the bottom left corner, then click Settings, and make sure you are on the Quality page.
The Quality settings in Aircall allow you to optimize your call experience by configuring network diagnostics, defining roaming preferences, and adjusting audio quality.
Available Quality Settings
Run Network Diagnostics
The Aircall Network Diagnostics will help you assess your internet connection. A good and reliable internet connection is essential for a good call-quality experience when using Aircall.
How to open the Network Diagnostics section
- In the Quality section of Settings click on Network Diagnostics and select Run Diagnostics
- A number of processes will be executed which simulate conditions during a voice call and analyze the data throughput
- The tests performed may take a little time, but once completed they will output a number of values pertaining to each identifiable characteristic of your network quality. Here, values that are presented in green are considered to be within an ideal range for voice calls, while values in yellow or red may identify a potential concern
The following results will be displayed once diagnostics are complete:
Call quality:
- MOS Score
- Bandwidth
- Turn
- Protocol
- Type
- Packet loss
- Jitter
- Round trip time
Device:
- Processor
- Memory
To learn more how to interpret the Network Diagnostics results, please refer to this article.
Define Roaming Settings
The Roaming feature automatically connects your calls to the nearest server for improved audio quality. In some cases, you may need to select a specific server location manually.
-
Dynamic Roaming: By default, this setting is enabled to automatically connect you to the closest Media Server based on your location, minimizing latency
- Ideal for most users, as it dynamically routes calls to the best available server based on geographic location and network conditions
-
Custom Selected Roaming: Alternatively, you can select a specific server location (e.g., Australia, Ireland) from the dropdown
- Useful when using VPNs that may affect automated server selection
- ⚠️ Note: Selecting a specific server disregards your geographical IP and connects to the server of the selected country
For more details on this feature, click here to understand how the Roaming feature works.
The available roaming options are shown below:
⚠️ Please note: Roaming is based on your IP location, not the phone number you are calling or being called from.
Define Audio Quality (Bitrate)
Set your audio quality preference to balance clarity and performance based on your network and device capabilities. By default, Aircall uses the Opus codec at 32 Kbps, the highest available bitrate for optimal clarity. However, users can reduce this rate to improve call stability on slower networks.
- High (32 Kbps): Default setting, delivering the highest audio quality on Aircall. Suitable for stable, high-speed networks, and particularly beneficial for Aircall-to-Aircall calls
- Medium (24 Kbps): A balanced choice that reduces bandwidth usage while maintaining good audio quality. Ideal for moderate network speeds
- Low (16 Kbps): Minimizes bandwidth requirements, which can improve call performance on slower or less stable networks. Although labeled "low," this bitrate still provides better quality than traditional G.711 codec calls at 64 Kbps, commonly used by landlines and mobile phones
If users experience call quality issues, adjusting the audio bitrate to a lower setting (e.g., from High to Medium or Low) can help alleviate problems caused by limited bandwidth. Because Aircall transcodes most calls to traditional phones using G.711, reducing the bitrate in the app does not significantly impact the perceived audio quality, but it can reduce the strain on network resources, improving stability. Learn more about Audio Bitrate Adaption
⚠️ Please Note: Higher audio rates may negatively impact call quality if your network is unstable. Use the Medium or Low settings on slower connections to enhance stability.