Live Monitoring + gives access to all the features of Live Monitoring
In addition, it allows you to deep dive even further to spot and troubleshoot problems faster.
This article guides you through the features that are specific to Live Monitoring +
Learn more on how to get access to Live Monitoring + here.
Numbers tab
Live Monitoring+ includes an additional Numbers tab, providing a breakdown of the most critical metrics per number and allowing for additional troubleshooting. For example, should you notice that your SLA% is too low, you can refer to the Numbers tab to identify whether this issue comes from a specific phone line.
For more details, refer to this article.
Drill down to individual calls from the Users and Numbers tabs
On the Users tab of the Live Monitoring+ dashboard, clicking on an individual user will allow you to drill down into all ongoing and ended calls attributed to this user. To understand more about which details are visible in this view, particularly in the case of transferred calls, please see here.
Likewise, on the Numbers tab, clicking directly on a number will display all calls attributed to that number.
Color coded thresholds for your SLA
You can choose when to display your SLA in green, orange or red, depending on the specific percentage. This allows you to identify any issues with your SLA at a glance.
For more details, refer to this article.
More time ranges available
While the Live Monitoring dashboard will display all calling data for ‘today’, the Live Monitoring+ dashboard allows you to focus on today, the last 24 hours, or the last hour.
On Live Monitoring+: you can decide to focus on today, the last 24h or the last hour.
For more details, refer to this article.