According to our terms and conditions (13.1.b), any contract modifications, including amendments or cancellations, must be submitted at least 30 days before your contract's renewal date. This advance notice ensures there is enough time to process the changes before any automatic renewal, which would otherwise continue under the terms of your original plan.
At Aircall, we understand that your needs may change over time, and we are here to help you adjust your contract terms as those needs evolve. Your account manager is available to assist with scheduling a plan amendment. Instructions on how to do so can be found in our article: How to contact my account manager?
My contract has been amended and I’m expecting a credit note
⚠️ Subscription modifications cannot be processed if the notice period has passed.
In some cases, amendments may require a credit. If this happens, there’s no need to worry—our Billing Team actively monitors your subscription and will automatically issue the necessary credit notes without you needing to raise a ticket.
Example of amendment credit note
- Quantity of users/numbers: This indicates that the original contract included 10 users. After the amendment, the total number of users is now 6. You can also see that the bundles were adjusted accordingly.
- Period billed: The billing period for the 4 removed users represents 87% of the month, covering the timeframe from July 10, 2024 (amendment date), to August 5, 2024 (end of the monthly period invoiced).
My contract has been amended and I’m expecting an new invoice
💡 Subscription upgrades can be requested at any time.
If you recently upgraded your subscription by adding new add-ons or increasing the number of users, a new invoice reflecting these changes will be issued. This follows the modifications discussed with your account manager. Instructions on how to do so can be found in our article: How to contact my account manager?
Example of amendment invoice
- Quantity of users/numbers: This indicates that the original contract included 37 users. After the amendment, the total number of users is now 52 (37 original users + 15 new users).
- Period billed: The billing period for the 15 new users is 6.9 months, covering the timeframe from June 1st, 2024, to December 28th, 2024 (the end of the plan).
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If you have any questions or need clarification, please contact your account manager. Instructions on how to do so can be found in our article: How to contact my account manager?
He will verify that the plan modification has been correctly processed in our system and coordinate with the billing team to confirm the associated invoices and/or credit notes.
Related articles:
- How to find information about my plan
- How do I read the items listed on my invoice?
- Understanding your invoice: What is a credit memo?
- How do I access or download my invoices & credit notes?
We hope this information is helpful. Thank you for being an Aircall customer.