Your invoice will always match the costs specified in your contract. If the price is higher than expected, consider the following:
- Did I use more users and numbers than the minimum included in the contract?
Related article: Investigating unexpected charges - additional users and numbers
- Is my usage consistent with the bundles outlined in my contract?
Related article: Call bundles & Call Pricing
If you notice a price discrepancy between your invoice and your contract, please refer to your plan overview on your dashboard (My Company -> Plan). You will be able to see at a glance the features included in your contract and the corresponding price:
Is anything unclear? If so, please reach out to our Billing Team.
I would like to check my call and SMS consumption
From your Aircall overview dashboard, you can conveniently download your call history or check your SMS consumption at one glance (6. SMS).
Is the billing of your calls unclear? This article is for you.
Need more information about the SMS segmentation? Take a look at this page.