Your invoice will always match the costs specified in your contract. If the price is higher than expected, consider the following:
- Did I receive a one-time discount in my previous contract?
At Aircall's discretion, one-time discounts may be applied to customized plans. However, these discounts do not carry over upon renewal.
- Was I notified of any price changes by Aircall?
In case of price increase, Aircall should have notified you by email. Please check your inbox for any relevant communications.
- Did my country's tax rate change in the past month?
For example, in January 2024, France increased its VAT from 19.6% to 20%. As a result, the VAT for French-based customers increased by 0.4% on invoices from January 2024 onwards.
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If you notice a price discrepancy between your invoice and your contract, please refer to your plan overview on your dashboard (My Company -> Plan). You will be able to see at a glance the features included in your contract and the corresponding price:
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Your subscription was recently modified. Please review our article about amended subscriptions.
If anything is unclear, please reach out to your dedicated account manager: How to contact my account manager?